Mon–Fri · 9:00–17:00, replies within one working day
Custom order request
Tell us the piece, colours and date you need it by. We reply with a sketch, yarn card and quote.
FAQ
Good to know
Shipping, care and custom orders in a nutshell.
How long does an order take?
Collection pieces are made to order and ship in 5–7 days. Custom pieces usually take two to three weeks, depending on size; we confirm the date with your sketch.
Are the toys safe for babies?
Faces are embroidered, seams are double-stitched and there are no buttons or glued parts. As with any soft toy, please supervise very young children.
How do I wash a crochet piece?
Hand wash cool with a mild soap, press out water in a towel and dry flat. Throws can go on a gentle wool cycle in a laundry bag.
Can I return an item?
Unused collection pieces can be returned within 14 days for a refund. Custom colours and personalised pieces are made just for you, so they are final sale.
Do you ship internationally?
Yes, to most countries. Shipping is quoted with your sketch and any import duties are paid on delivery.