Frequently Asked Questions
How quickly will I receive a response to my inquiry?
We aim to respond to all inquiries within 24 hours during business days (Monday through Friday, 10 AM to 6 PM IST). For urgent matters related to active disaster relief or medical emergencies, please call our main desk directly at +91 44 2345 6789.
Can I visit your headquarters or field sites in person?
Yes, we welcome visitors to our Chennai headquarters during business hours. Field site visits require advance coordination for safety and logistical reasons. Please email us at info@ourngoname.org at least two weeks before your intended visit, and our team will arrange appropriate access and briefings.
How do I obtain a tax exemption certificate for my donation?
All donations made through our secure payment portal automatically generate an 80G-compliant receipt sent to your registered email within 48 hours. For offline donations or bulk contributions requiring customized documentation, contact our finance team directly at info@ourngoname.org with your donation reference number.