Contact
Talk to a real person
Questions about plans, rules or your account? Pick the channel that suits you. Every message is read by our team in Manchester.
In-app chat
Open Sunvault and tap Help
~4 min reply
Nadia, Samir, Lena and Owen read every message.
Usually replies within one working day
Send us a message
Tell us what you need and we'll point you in the right direction.
We only use your details to reply to you. No marketing unless you opt in.
Visit us
Our Manchester office
21 Ancoats Street, Manchester M4 6AG
Mon–Fri, 9am–6pm UK time
Support
Quick answers
I forgot my passcode
Tap 'Forgot passcode' on the login screen and follow the steps.
How do I close a vault?
Open the vault, tap Settings and choose Close. The balance moves to your main account.
Can I change my payday date?
Yes. Go to Rules, open your payday rule and edit the date.