TALK TO US
Sizing, an order, a return or a repair. A real person in the studio reads every message and replies within one working day.
Studio replies in about 4 hours on weekdays
Email
studio@tonal.exampleCall the studio
+1 555 014 2290Studio hours
Mon to Sat, 10:00 to 18:00
Studio and returns
18 Mercer Lane, Unit 4, Old Docks
Send a message
Add your order number if you have one. It helps us answer in one reply.
We only use your details to answer you. No mailing lists unless you ask.
How can we help
Pick a topic, skip the queue
Most answers are a click away. Anything else goes straight to the studio through the form above.
Orders and delivery
Track a parcel, change an address or ask about an order you have already placed.
Delivery answers
Returns and exchanges
Thirty days, a free label, and a refund the day your parcel arrives back with us.
How returns work
Repairs
Seams, zips and buttons fixed for the cost of postage, however old the piece is.
Book a repair
Fit and sizing
Tell us your height and usual size and we will tell you which size to order.
Ask about fit
Walk in or book ahead
Fittings take about 30 minutes
Visit the studio
Come and try it on.
The whole range hangs in our studio on Mercer Lane. Try anything on, see the cloth up close, or drop off a repair in person.
Monday to Friday
10:00 – 18:00
Saturday
10:00 – 18:00
Sunday
Closed
6 min walk from Old Docks station
Bike racks at the door
Step-free entrance and fitting room
FAQ
Shipping, returns and sizing
Cannot find what you need? Send a message and the studio answers within one working day.
How long does delivery take?
Tracked standard delivery takes 2 to 4 working days. It costs $12, or nothing on orders over $150.
How do returns work?
Send us a message with your order number within 30 days. We email a prepaid label and refund you as soon as the unworn piece arrives back.
Can I exchange for a different size?
Yes. Tell us the size you want and we send it the same day your return is scanned, so you are not left waiting.
How does the sizing run?
Outerwear and knits are cut relaxed, so most people take their usual size or one down. Trousers and denim are true to size. Each product page lists the fit and the model's size.
Can I change or cancel my order?
Yes, until it ships, which is usually within 24 hours. Reply to your confirmation email or use the form above.
Which payment methods do you accept?
Visa, Mastercard, American Express, Apple Pay and Google Pay. Your card is charged when the order ships.
Can you repair something I bought years ago?
Yes. Seams, zips and buttons are fixed for the cost of postage, whenever you bought the piece. Use the form above and choose a repair.
Do you ship internationally?
We ship to most countries in 5 to 10 working days. Duties are shown at checkout so there is nothing extra to pay on arrival.
Free fittings
BOOK A FITTING.
Thirty minutes in the studio with someone who knows every piece. Free, and there is no need to buy anything.
Join the list
New drops and restocks, once a month. No countdown timers.
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Products, prices, ratings, reviews and addresses are sample content.