Request operations for growing teams
Every request owned.
Every handoff handled.
Plainwork is one calm queue for IT, finance, legal and people requests — routed to the right owner, approved on the clock and closed by automations.
AD
JW
LF
MO
Used by ops teams at 1,200+ companies
Operations queue
All teams · This week
66 open
Median 1.4 days
Received
12
IT
JR
Laptop for new designer
2 min ago
Legal
AS
NDA review — Northpier
14 min ago
Routed
8
Finance
MO
Q1 offsite budget
Manager → Finance
IT
LP
Access to analytics tool
Auto-assigned
Approving
5
Legal
AS
Vendor contract renewal
SLA · 6h left
Finance
PW
Automation ran: create vendor record
Plainwork · just now
Resolved
41
People
Onboarding — 3 new hires
Closed in 1 day
IT
Monitors for design team
Closed in 4 h
Operations teams at 1,200+ companies run on Plainwork
Halcyon
Brickyard
fieldnote
OKAPI
Tandem & Co
Northpier
The platform
One workspace for the work between teams
Intake that sorts itself
One front door for IT, finance, legal and people requests. Plainwork tags, routes and assigns each one before anyone opens it.
Contract review — Acme renewal
Legal
Routed
AS
New monitor for design team
IT
Approved
JR
Offsite budget — Q1
Finance
Waiting
MO
Onboarding — 3 new hires
People
Automated
PN
4.2×
faster approvals on average after a team’s first 90 days on Plainwork.
Automations in plain English
Write the rule the way you’d say it. Plainwork handles the handoff and records why it happened.
When
Finance approves a purchase over $2,000
And
Vendor is new to the supplier list
Then
Create a vendor record and notify the requester
Built with 40 ops leaders
Every screen was shaped in working sessions with the people who run requests all day.
“Finance used to approve purchases from a spreadsheet nobody trusted. Now every request arrives complete, routed and on the clock.”
RS
Rhea Sandoval
VP Finance Operations, Okapi
68%
fewer status pings
2 days
average approval time, down from 9
0
lost requests since launch
How it works
Three steps, zero chasing
Most teams are live within a week — starting with the one process that causes the most messages.
01
Collect
Publish one intake form per team, or one for everyone. Requests land with the details already filled in.
02
Route
Rules send each request to the right owner and approvers, with timers so nothing quietly stalls.
03
Resolve
Automations finish the handoff, update the requester and keep a clean record for later.
Pricing
Simple plans that scale with you
Start free, then pay per member as more of the company runs through Plainwork.
Starter
$0
free forever
For small teams putting their first requests in one place.
Up to 10 members
3 intake forms
Single-step approvals
Email notifications
Team
Most popular
$12
per member / month
For operations teams running approvals across departments.
Unlimited intake forms
Multi-step approvals
50 automations a month
Chat and email alerts
SLA timers and reminders
Business
$24
per member / month
For companies that need control, audit and scale.
Everything in Team
Unlimited automations
SSO, SCIM and audit log
Insights dashboards
Priority support
Prices billed annually; monthly billing is 20% more. All prices are sample content.
What teams say
Teams that stopped chasing updates
“Our IT queue used to live in four inboxes. Now every request has an owner within minutes, and nobody has to ask for a status update.”
AD
Amara Diallo
IT Lead, Halcyon Health
“We rebuilt our purchasing approvals in one afternoon. Finance signs off from their phones and the requester always knows where things stand.”
JW
Jonas Weber
Head of Finance Ops, Brickyard
“Onboarding a new hire touches six tools. Plainwork runs the whole checklist, and People Ops finally gets Mondays back.”
LF
Lucía Ferrer
People Operations, Fieldnote
Give every request a home.
Set up your first intake form in an afternoon. Bring the approvals and handoffs over when you’re ready.
plainwork
One calm note a month on running operations.
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