Product
The calm layer between every team
Intake, approvals, automations and insights in one workspace — so requests stop living in inboxes, DMs and spreadsheets.
Search requests
All requests
Assigned to me
Approvals
Automations
Insights
Settings
All requests
Open · 24
This week
Contract review — Acme renewal
Legal
With counsel
AS
Monitors for design team (×4)
IT
Approved
JR
Q1 offsite budget
Finance
Waiting · 1d
MO
Onboarding — 3 new hires
People
Automated
PN
Vendor security questionnaire
Security
Routed
LP
01 — Intake
One front door for every request
Give each team a form that asks the right questions up front. Plainwork tags, prioritises and assigns requests the moment they arrive.
Branded forms with conditional questions
Auto-tagging by team, cost and urgency
Requests from email and chat land in the same queue
Request equipment
IT · auto-routed
Requested by
Jo Reyes
Team
Design
Item
27″ monitor ×4
Budget code
DS-2026-04
Why do you need it?
Two new designers start on the 14th.
Manager → IT → Finance over $1,000
Submit request
Purchase approved
Manager, Finance · 2 of 2 signed
02 — Approvals
Approvals that keep moving
Build multi-step approval chains once and reuse them everywhere. Timers and reminders make sure nothing waits quietly in someone’s inbox.
Sequential, parallel and threshold-based chains
Approve from email, chat or mobile
SLA timers with automatic escalation
03 — Automations
Handoffs that happen on their own
Describe the rule in plain English. Plainwork creates records, notifies people and updates other tools — and writes down why each step ran.
No-code rules with clear when / and / then logic
Runs across chat, email, HR and finance tools
Every run explained in the audit log
Vendor onboarding
Active
When
Finance approves a purchase over $2,000
And
Vendor is new to the supplier list
Then
Create a vendor record and notify the requester
Ran 214 times this month · every run explained in the audit log
Cycle time down 41%
IT requests · last 30 days
04 — Insights
See where work gets stuck
Live dashboards show volume, cycle time and bottlenecks by team, so you can fix the process instead of chasing the people in it.
Cycle time and SLA reports by team
Spot the approval step that slows everything
Export to CSV or your BI tool
Integrations
Works with the tools you already use
Connect chat, email, identity and finance systems in a few clicks, or use webhooks and the API for anything custom.
Chat
Email
Calendar
HR systems
Docs & wikis
Finance & ERP
Single sign-on
Webhooks & API
What teams say
Teams that stopped chasing updates
“Our IT queue used to live in four inboxes. Now every request has an owner within minutes, and nobody has to ask for a status update.”
AD
Amara Diallo
IT Lead, Halcyon Health
“We rebuilt our purchasing approvals in one afternoon. Finance signs off from their phones and the requester always knows where things stand.”
JW
Jonas Weber
Head of Finance Ops, Brickyard
“Onboarding a new hire touches six tools. Plainwork runs the whole checklist, and People Ops finally gets Mondays back.”
LF
Lucía Ferrer
People Operations, Fieldnote
Give every request a home.
Set up your first intake form in an afternoon. Bring the approvals and handoffs over when you’re ready.
plainwork
One calm note a month on running operations.
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